Refund policy

Walida Store par hamari koshish hoti hai ke aapko khalis, taaza aur behtareen quality ki ghizaiyat faraham karein.

Returns & Exchanges

  • Kyunke hamare tamam products edible (khane peene ke items jaise Panjeeri, Khajoor Laddu wagera) hain, hygiene aur health safety ki wajah se khula hua (opened) ya use kiya gaya parcel wapas nahi liya ja sakta.

  • Agar aapko parcel galat, kharab ya damaged halat mein masool ho, toh baraye meharbani deliver hone ke 48 ghante ke andar humse WhatsApp par tasveer ya video ke sath rabta karein.

  • Tasdeeq (verification) ke baad hum bina kisi izafi charges ke aapko naya parcel bhejenge ya mukammal exchange faraham karenge.

Refunds

  • Agar kisi waja se product out of stock ho ya exchange mumkin na ho, toh customer ki request par refund issue kiya jayega.

  • Refund aapke Bank Account, JazzCash ya EasyPaisa mein 3 se 5 working days ke andar transfer kar diya jayega.

  • Delivery charges non-refundable hain siwaye is surat ke jab ghalti hamari taraf se ho.